Ready to Wear orders ship in 3 working days Custom tailoring available, 4-5 working days WhatsApp: 08022614487 Instagram: @samjoluxe Ready to Wear orders ship in 3 working days Custom tailoring available, 4-5 working days WhatsApp: 08022614487 Instagram: @samjoluxe
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Customer Care & FAQs

Explore details about our ordering process, payment verifications, customization, and delivery options in Nigeria.

Placing Orders

Explore our collections online, add items to your shopping bag, and proceed to check out. You will receive bank details to pay manually and generate a reference code. Submitting the checkout form routes your receipt directly to our WhatsApp chat for immediate verification by our staff.

Yes. You can contact us via our Contact Page form or click the Custom Sizing link on any product page. Sizing custom fits are handled manually by our design team in Lagos to ensure a personalized fit.

Payments & Transfers

We process manual bank transfers to the following verified account:

Bank: OPay Digital Bank
Account Name: Samuel Joseph
Account Number: 8022614487

Always include your unique generated order reference code in your bank transfer description. Then, send the transfer receipt screenshot to our WhatsApp channel to complete verification and start processing your order.

Shipping & Returns

Ready to Wear orders are processed and dispatched within 3 working days after payment verification. Custom tailoring or bespoke fits take 4 to 5 working days to tailor before dispatch.

Delivery fees are calculated based on your specific location and are communicated and charged directly during WhatsApp order verification.

Since each piece is crafted with high quality luxury fabrics and detailed manual checks, we do not support general refunds. However, we offer free resizing adjustments for custom sizing garments if returned to our studio within 7 days of package delivery.

Shopping Bag

Bank Transfer Checkout

Direct Bank Transfer
Bank: OPay Digital Bank
Account Name: Samuel Joseph
Account Number: 8022614487

Add this code to your transfer notes when making payment:

SAMJO LOAD 000

Transfer to our OPay account, add the reference code to your bank notes, and click submit to verify on WhatsApp.